FAQs

Poptagg products contain a smart chip that wirelessly sends your information to the phone. The sharing is initiated by a push notification that will appear on the other person's phone. If that notification is tapped, your profile will load in the browser on their phone.

No app is required for this! Other individual doesn’t need to have an app installed to receive your information. It’s a win-win situation! Poptagg boasts compatibility with almost all devices. See the list of compatible devices.

For older phones that don't have NFC, there is a QR code option on the Poptagg card.

Nope! 😎 That's the beauty of Poptagg. Have someone just tap your product, or scan your QR code with their camera, and they instantly have your info. No app required.

99% of phones can point the camera at your Poptagg QR code (on your product or in the app) to get to your info.
95% of phones can also get to your info by simply tapping your product and reading the NFC chip inside. Here is a full list of phones that have built in NFC-reading capability: NFC device list

Can my Poptagg product point somewhere other than my Profile page?

Yes! Poptagg Direct allows your product or QR code to point to any website, not just your Profile page.

NFC device list

Yes! Poptagg Direct allows your product or QR code to point to any website, not just your Profile page.

For iPhones: Place your Poptagg Sticker on the bottom of your phone. If you place it at the top, it will set off your phone's reader constantly.

For most Androids: Place your Poptagg Sticker on the bottom as well.

For Galaxies/Notes: Place your Poptagg Sticker at the top of your phone next to your camera.

No! You can place your Poptagg Sticker anywhere you want.
- on your laptop
- in your car
- on a restaurant table
- in your office
- the possibilities are limitless!

Poptagg Sticker doesn't communicate to the phone it is on, it communicates to the phone it is sharing info to.

Poptagg Sticker sticks nicely to all case materials except leather and some silicone. For these types of cases, we recommend either sticking your Poptagg Sticker underneath your case (yes Poptagg works through most cases!😎) or buying a Poptagg Keychain instead.

For all other cases, including placing directly on the phone, Poptagg is good to go!

For all other cases, including placing directly on the phone, Poptagg is good to go!

Yes! Poptagg will work through 99.9% of phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.

Almost all iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE 2 and all future iPhones are compatible with Poptagg Products.

NOTE: iPhone X, 8, 8+, 7, 7+, XS, XS Max Must UPDATE to iOS 14!
If you own one this devices above follow these steps on how to use To Use NFC Tag Reader:

Step 1: Go to 'Settings'

Step 2: Now tap on ‘Control Centre'

Step 3: Scroll down and find the ‘NFC tag reader’ under the ‘More Controls’ section.

Step 4: Once found, tap on the ‘+’ to add it to your control center. 

Step 5: Exit the Settings app. Now launch the Control Centre and tap on the NFC tag reader icon.

Step 6: Now simply hold your device on your Poptagg Product and it should automatically pop. 

Please visit our compatible devices page to ensure that your smartphone is on the list.

iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your Poptagg QR code.

Poptagg QR code can be found by tapping the QR code button from your poptagg app's dashboard or on you Poptagg card.

1. Make sure their phone is on the list of Compatible Devices.
The phone model you have does not matter when sharing!

2. Make sure to touch your Poptagg to the very top of the back of their phone.
On iPhones, the sweet spot for reading a NFC is on the very top of the back of the device.

3. Poptagg CANNOT be read when:
- their phone is in airplane mode
- their device flashlight is on
- their phone screen is off
- their camera is open

If you still have a problem with sharing, contact us contact@poptagg.co .

1. Make sure their phone is on the list of Compatible Devices.
The phone model you have does not matter when sharing!

2. Make sure to touch your Poptagg to the very center of the back of their phone.
For Androids, the sweet spot for reading a Poptagg is in the center of the back of the device.

3. Turn on NFC capabilities in their phone settings
If their phone is on the compatible devices list and is still not reading your Poptagg Sticker or Card, go to their phone settings and search for NFC. Make sure that "NFC" is turned on!

If you still have a problem with sharing, contact us support@poptagg.com.

If your Poptagg Sticker is setting off your own phone, move it to the bottom of your iPhone or Android!

For Galaxies/Notes, it is actually better to place at the top by the camera.

Make sure and try a placement that doesn't trigger your phone's NFC reader before you place your Sticker.

Delivery time for Austria and Germany may be Next-Day! For Europe it can be up to 2 to 5 working days.

For international orders please be patient, it may take 5 to 15 business days.
NOTE: We are currently experiencing delays due to COVID-19 so shipping might take longer. We thank you for your patience!

Because we use Post envelopes to ship our products, there is no tracking available for purchases.

Please contact us at support@poptagg.com if you haven't received your order or would like to request rushed shipping!

You bet we do! 🌍 We offer Worldwide shipping for INR 1500 or 20 USD.

Please contact us at support@poptagg.com if you would like to request rushed shipping.

If you received an email saying your Order has been shipped but you haven't received it yet, please allow 7-10 business days for your order to arrive.

If it has been longer than 10 days and you still haven't received your order from Poptagg, please send us an email at support@poptagg.com and we will resolve your issue.

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.
Please Include all a name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please send us an email to support@poptagg.com to get a full refund.

Absolutely! We are happy help to help! Please send us an email to support@poptagg.com and we will be happy to assist you in any way we can.